Breaking News:

The Final Cut Reviews; Deet n Bax Save th’ World – A Stoner Comedy Starring Jason Mewes, Craig Michaelson and Weston Cage.
Deet n Bax Save the World Movie Starring Jason Mewes Premier on 4/20/2015 in Portland
Feature Film “Deet n Bax Save the World” Starring Jason Mewes to be Released on 4/20/2015 ”Deet n Bax Save the World” an Action Stoner Comedy starring Jason Mewes produced by TruEarth Entertainment.
TruEarth Entertainment to Deliver First Feature Film Starring Jason Mewes
Deet n Bax Save the World Movie – Sex, Guns & Weed!
Deet n Bax Save the World wrapped on November 4th!
Deet n Bax Save the World resumes filming this Monday in Portland Oregon!
Deet and Bax Save The World Movie Resumes Filming Soon!
Russia ready for Cuban Missile CRISIS CONFRONTATION with US claims Putin
Hypersonic Russian MISSILE can hit US command centres WITHIN MINUTES warns Russia expert
Jussie Smollett: Actor BACK ON SET of Empire following his release from police custody
El Chapo: Sons of infamous Mexican drug lord indicted by the US Justice department
BREAKING: Trump to leave 200 troops in Syria AFTER US withdrawal for UNSPECIFIED time
Chelsea star Olivier Giroud reveals what Maurizio Sarri told team BEFORE Europa League win
Angela Merkel WEAKEST in 15 years – Renzi slates Chancellor and says MACRON new EU leader
END OF THE TRADE WAR? US and China in the ‘sprint phase’ of trade talks
Japan earthquake: Where did Hokkaido earthquake hit TODAY? Will there be aftershocks?
Canada crisis: Justin Trudeau ROCKED by scandal – Who is Jody Wilson-Raybould?
TECHNOLOGY

Gong.io nabs $40M investment to enhance CRM with voice recognition

0 3

With traditional CRM tools, sales people add basic details about the companies to the database, then a few notes about their interactions. AI has helped automate some of that, but Gong.io wants to take it even further using voice recognition to capture every word of every interaction. Today, it got a $ 40M Series B investment.

The round was led by Battery Ventures with existing investors Norwest Venture Partners, Shlomo Kramer, Wing Venture Capital, NextWorld Capital and Cisco Investments also participating. Battery general partner Dharmesh Thakker will join the startup’s Board under the terms of the deal. Today’s investment brings the total raised so far to $ 68 million, according to the company.

$ 40 million is a hefty Series B, but investors see a tool that has the potential to have a material impact on sales, or at least give management a deeper understanding of why a deal succeeded or failed using artificial intelligence, specifically natural language processing.

Company co-founder and CEO Amit Bendov says the solution starts by monitoring all customer-facing conversation and giving feedback in a fully automated fashion. “Our solution uses AI to extract important bits out of the conversation to provide insights to customer-facing people about how they can get better at what they do, while providing insights to management about how staff is performing,” he explained. It takes it one step further by offering strategic input like how your competitors are trending or how are customers responding to your products.

Screenshot: Gong.io

Bendov says he started the company because he has had this experience at previous startups where he wants to know more about why he lost a sale, but there was no insight from looking at the data in the CRM database. “CRM could tell you what customers you have, how many sales you’re making, who is achieving quota or not, but never give me the information to rationalize and improve operations,” he said.

The company currently has 350 customers, a number that has more than tripled since the end of 2017 when it had 100. He says it’s not only that it’s adding new customers, existing ones are expanding, and he says that there is almost zero churn.

Today, Gong has 120 employees with headquarters in San Francisco and a 55-person R&D team in Israel. Bendov expects the number of employees to double over the next year with the new influx of money to keep up with the customer growth.


Enterprise – TechCrunch

Please like & share:

Related Posts

LEAVE YOUR COMMENTS

Wad News Junior Sponsor

Join us on Facebook and Twitter!

Subscribe To Wad News


Support Wad News Shop Here!

Join Us

Enjoy this blog? Please spread the word :)