Last July, Google announced its Contact Center AI product for helping businesses get more value out of their contact centers. Contact Center AI uses a mix of Google’s machine learning-powered tools to help build virtual agents and help human agents as they do their job. Today, the company is launching several updates to this product
Google Cloud today announced Spinnaker for Google Cloud Platform, a new solution that makes it easier to install and run the Spinnaker continuous delivery (CD) service on Google’s cloud. Spinnaker was created inside Netflix and is now jointly developed by Netflix and Google. Netflix open-sourced it back in 2015 and over the course of the
DONALD TRUMP has waged war on internet giants Google and Twitter and called for both multi-billion dollar companies to be sued for “trying to rig the election” with claims of political bias. Daily Express :: World Feed
When Google announced it was buying Looker yesterday morning for $ 2.6 billion, you couldn’t blame some of the company’s 1600 customers if they worried a bit if Looker would continue its multi-cloud approach, but Google Cloud chief Thomas Kurian made clear the company will continue to support an open approach to its latest purchase
The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here. 1. Google to acquire analytics startup Looker for $ 2.6 billion Google Cloud has been mired in third place in the cloud
Google made a big splash this morning when it announced it’s going to acquire Looker, a hot analytics startup that’s raised over $ 280 million. It’s paying $ 2.6 billion for the privilege and adding the company to Google Cloud. Thomas Kurian, the man who was handed the reigns to Google Cloud at the end
Google Cloud made two significant pricing announcements today. Those, you’ll surely be sad to hear, don’t involve the usual price drops for compute and storage. Instead, Googe Cloud today announced that it is extending its committed use discounts, which give you a significant discount when you commit to using a certain number of resources for
Google says a small number of its enterprise customers mistakenly had their passwords stored on its systems in plaintext. The search giant disclosed the exposure Tuesday but declined to say exactly how many enterprise customers were affected. “We recently notified a subset of our enterprise G Suite customers that some passwords were stored in our
TIKTOK, a video-sharing app, has been banned in India following a ruling by the Madras High Court. Daily Express :: World Feed
Thomas Kurian, the newly-minted CEO of Google Cloud, used the company’s Cloud Next conference last week to lay out his vision for the future of Google’s cloud computing platform. That vision involves, in part, a hiring spree to give businesses that want to work with Google more people to talk to and get help from.
With its Kuberntes Engine (GKE), Google Cloud Google has long offered a managed service for running containers on its platform. Kubernetes users tend to have a variety of needs, but so far, Google only offered a single tier of GKE that wasn’t necessarily geared toward the high-end enterprise users the company is trying to woo.
Extra Crunch offers members the opportunity to tune into conference calls led and moderated by the TechCrunch writers you read every day. This week, TechCrunch’s Frederic Lardinois and Ron Miller offered up their analysis on the major announcements that came out of Google’s Cloud Next conference this past week, as well as their opinions on
Google Cloud held its annual customer conference, Google Cloud Next, this week in San Francisco. It had a couple of purposes. For starters it could introduce customers to new CEO Thomas Kurian for the first time since his hiring at the end of last year. And secondly, and perhaps more importantly, it could demonstrate that
BeyondCorp is Google’s model for securing networks not just through VPNs and other endpoint security techniques, but through a model that focuses on context-aware access policies that focus on the user’s identity, hardware and the context of the request. That has been Google’s internal security policy for a while now and over the last few
Google Cloud announced some new identity tools today at Google Cloud Next designed to simplify identity Access Management within the context of the BeyondCorp Zero Trust security model. Zero Trust, as the name implies, means you have to assume you can’t trust anyone using your network. In the days before the cloud, you could set
Google+ for consumers is officially dead, but it’s still alive for enterprise users. Only a few days after completely shutting down the public version of Google+, Google today announced that it is giving the enterprise version a new name. It’s now called Currents. If that name sounds familiar, it’s because Google once offered another service
Google today announced a new service that makes the power of BigQuery, its analytics data warehouse, available in Sheets, its web-based spreadsheet tool. These so-called “connected sheets” face none of the usual limitations of Google’s regular spreadsheets, meaning there are no row limits, for example. Instead, users can take a massive data set from BigQuery,
Anyone who has dealt with bad customer service has felt frustration with the lack of basic understanding of who you are as a customer and what you need. Google and Salesforce feel your pain, and today the two companies expanded their partnership to try and create a smarter customer service experience. The goal is to
At its Cloud Next conference, Google today launched a new archival cold storage service. This new service, which doesn’t seem to have a fancy name, will complement the company’s existing Nearline and Coldline services for storing vast amounts of infrequently used data at an affordable low cost. The new archive class takes this one step
Google might not be Adobe or Salesforce, but it has a particular set of skills, which fit nicely with retailer requirements and can over time help improve the customer experience, even if that means just simply making sure the website or app is running, even on peak demand. Today, at Google Cloud Next, the company
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